India Knowledge Process Outsourcing KPO » Customer service (voice)

Watch your Flip videos in your living room

admin — Mon, 07 Dec 2009 21:00:15 +0000

Flipshare TV: Flip Videos on Your TV I got an email last week announcing a new gadget/service from Flip called Flipshare TV . The new gadget, retailing for $149.99 , allows you to stream your videos from your computer to your TV, without the need for setting up a streaming media server or a wireless network. A move like this for Flip makes a lot of sense, particularly after being acquired by Cisco this year.

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Watch your Flip videos in your living room

Create your own game content, two months before the game is released

admin — Fri, 04 Dec 2009 21:55:10 +0000

Electronic Arts will be releasing Army of Two: The 40th Day in January. However, potential game customers can get in the game early…..not by playing, but by creating. The game has a custom uniform and armor creator , which allows players to create their own look, and then play with the custom duds on their own characters when the game is released in January. Gaming has evolved a great deal over the years, and it’s exciting to see developers embrace the idea that users would like to (and will) create their own content. My brother and I are still playing the original Army of Two, and we like it quite a bit. Army of Two: 40th Day will be a day one purchase for us. When I emailed him to tell him about the custom armor creation, he replied, “I put My Little Pony emblems on your shoulder pads

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Create your own game content, two months before the game is released

Going to Work

admin — Wed, 02 Dec 2009 21:55:25 +0000

I got to work early yesterday, so I had a little fun with my camera on the way in.

alt : http://blip.tv/file/get/Cfboeninger-GoingToWork224.mp4 http://blip.tv/file/get/Cfboeninger-GoingToWork224.mp4

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Going to Work

We’re hiring… NOC Engineer, Customer Support Engineer, Technical Account Manager, Network Security Manager…

admin — Mon, 30 Nov 2009 20:39:27 +0000

Last week we posted 3 new job openings and we may have another one being posted soon… the magic page to watch is: http://www.voxeo.com/about/jobs.jsp If you click on the “ Voxeo’s U.S. job listings at CareerBuilder.com ” link, you’ll see that we have newly posted: Network Operations Center (NOC) Engineer Customer Support Engineer I Senior Technical Account Manager The position for Network Security Manager we posted about earlier in November is still listed as well as we’re still interested in considering candidates. Voxeo’s an amazing place to work with some rather incredible benefits… particularly with regard to health care

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We’re hiring… NOC Engineer, Customer Support Engineer, Technical Account Manager, Network Security Manager…

Congrats to Skype on their new independence!

admin — Mon, 23 Nov 2009 21:57:14 +0000

Congrats to the team at Skype on the finalization of their sale from eBay last week and their new independence ! We’ve long been fans of Skype and have been a partner of theirs since back in 2005. As I’ve noted in previous blog posts, notably “ Skype-ifying your voice applications “, we automatically provide an inbound Skype number to call any XML application you create on our Evolution developer portal or any JavaScript, PHP, python, ruby or groovy app you create on our Tropo.com cloud telephony service . (And here are instructions about how to find that number for Evolution and for Tropo .) I wish the folks at Skype all the best as they transition back to being an independent company and look forward to continuing to work with them in the time ahead.

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Congrats to Skype on their new independence!

Voxeo’s Dan York’s slides from VoiceCon: Developing Voice Apps Using Mashups and SOA

admin — Mon, 09 Nov 2009 21:37:51 +0000

At VoiceCon SF 2009 last week in San Francisco , I (Dan York) spoke about “ Developing Voice Apps Using Mashups and SOA “. In the talk, I discussed what voice “mashups” are, gave a couple of examples, and then went on to show one of the Tropo.com examples found on the documentation page – the specific one I showed was the Yahoo!Weather example in python . I logged into my Tropo.com account , created a new application, indicated that I wanted to use a hosted file, copied/pasted text from the example, and then set up a phone number and IM address

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Voxeo’s Dan York’s slides from VoiceCon: Developing Voice Apps Using Mashups and SOA

Web 2.0 and Libraries

admin — Fri, 06 Nov 2009 18:00:26 +0000

I had a library school student who emailed me some questions about Web 2.0 and libraries.

alt : http://blip.tv/file/get/Cfboeninger-weblibinterview3486.mp4 http://blip.tv/file/get/Cfboeninger-weblibinterview3486.mp4

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Web 2.0 and Libraries

Voxeo’s Jay Phillips’ slides from eComm Europe: Entrepreneurial Advantages with New Open-Source Technologies

admin — Mon, 02 Nov 2009 12:56:20 +0000

Last week at eComm Europe, Voxeo Lab ’s Jay Phillips spoke on “ Entrepreneurial Advantages with New Open-Source Technologies ” and as usual providing an entertaining set of slides complete with LOLCats and other pictures that… well… make you think you kind of had to be there to understand! Along the way he outlined the state of a number of different open source telephony and communication tools… and made an announcement in the middle, too…. You can see Jay’s slides on SlideShare or here: Entrepreneurial Advantages with New Open-Source Technologies View more documents from Voxeo Corp

The awesome photos of eComm Europe!

admin — Fri, 30 Oct 2009 16:17:06 +0000

As he did back at eComm in San Francisco in March, photographer James Duncan Davidson (”Duncan”) has been at it again this week in Amsterdam at eComm Europe with this outstanding set of photos from eComm: http://www.flickr.com/photos/x180/sets/72157622680355908/show/ Here is the Flickr set as a slide show: Voxeo’s RJ Auburn and Jay Phillips can be seen here: RJ: #1 , #2 , #3 , #4 , #5 Jay: #1 , #2 , #3 , #4 , #5 Scattered throughout that photo set, of course, are so many other friends of Voxeo… it’s great to see! By the way, how does Duncan get such great shots? Obviously a lot of it has to do with his skills as a photographer, but it is also about quantity .

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The awesome photos of eComm Europe!

Voxeo’s Dan York to speak next week at VoiceCon and Enterprise 2.0 in SF

admin — Tue, 27 Oct 2009 18:43:40 +0000

Next week is a bit of a marathon speaking schedule for me (Dan York) out in San Francisco. VoiceCon and Enterprise 2.0 are co-located at the Moscone Center in downtown SF and I’m actually speaking at both events. Full details of my talks can be found on our event pages at: http://blogs.voxeo.com/events/voicecon-san-francisco/ http://blogs.voxeo.com/events/enterprise-2-0/ The overall schedule looks like this: Monday, Nov 2 (VoiceCon) 3:15 – 4:15 pm – Presence – Current Progress and Future Trends Tuesday, Nov 3 (Enterprise 2.0) 11:15 am–12:00 pm – Case Studies In Enterprise Micro-Blogging 4:15 – 5:00 pm – The Future of Social Messaging in the Enterprise Wednesday, Nov 4 (VoiceCon) 3:15 – 4:15 pm – Developing Voice Apps Using Mashups and SOA Thursday, Nov 5 (VoiceCon) 8:00 – 9:45 am – Web 2.0 and Enterprise Communications – Fad or the Future?

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Voxeo’s Dan York to speak next week at VoiceCon and Enterprise 2.0 in SF