News Lilsted Under Customer service (voice)
Skype-ing and Screensharing With Stephen

Yesterday I had the good fortune to connect with Stephen Francoeur via Skype. He and I spent a little time testing out the new screensharing options in the newest version of Skype.  We had fun poking around with the new features, and I recorded some of what we saw.  I used Camstudio to record my screen, so unfortunately you won’t hear Stephen on the other end.  Next time I do this I might try to figure out a way to record the audio on the other end of the line.

http://blip.tv/file/get/Cfboeninger-SkypeingAndScreensharingWithStephen700.flv

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Skype-ing and Screensharing With Stephen

10 things I’ve learned in the four years with the Biz Wiki

The Biz Wiki It’s hard to believe that it’s been four years since I created the Biz Wiki. When I first wrote about using a wiki as a research guide , I had no idea where the wiki would go. For the four year anniversary, I think it’s important to address some of the things that I’ve learned over time.

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10 things I’ve learned in the four years with the Biz Wiki

Voxeo named one of Florida’s “Top 100 Best Companies To Work For”

Voxeo announced today that the company made the “Top 100 Best Companies to Work for in Florida” list. As a marketing professional, I was happy to hear the good news and excited to share it. As a Voxeo employee, I wasn’t at all surprised. My colleagues and I have the good fortune to experience first hand what makes Voxeo a great place to work

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Voxeo named one of Florida’s “Top 100 Best Companies To Work For”

Does Flipshare degrade sound quality when uploading to YouTube?

The FlipShare software that comes with the Flip cameras allows you to do some really cool things with ease.  One of the features it has is the ability to let you easily upload a video to YouTube from the FlipShare menu.  It’s a convenient feature that doesn’t require the user to open aweb browser and go digging for the file. The FlipShare window Unfortunately, uploading a video to YouTube this way can have negative affects on the video, particularly the sound.  As an example, take a look and listen to the following video.  This video was uploaded with the FlipShare software. Now watch and listen to this video, which was uploaded via the YouTube website by browsing to the raw AVI file on my desktop.

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Does Flipshare degrade sound quality when uploading to YouTube?

Cutting budgets

When you have to cut your library budget, you have to rethink your priorities for purchasing books, databases, and journals. Formats available : Windows Media (.wmv) , Flash Video (.flv)

Cutting budgets

2009 Athens Quilt Barn Ride

A wonderful, epic, 52 mile ride on the roads and hills around Athens and southeast Ohio. Formats available : Windows Media (.wmv) , Flash Video (.flv) Tags: athens ohio , bicycling , quilt barns

2009 Athens Quilt Barn Ride

Happy Birthday to Jessica

Another birthday in our office today, as we celebrated with Jessica.  Again, we had lots of good sweets, as well as the usual good singing. Formats available : Windows Media (.wmv) , Flash Video (.flv)

Happy Birthday to Jessica

Can’t quite hit the can

Some smokers outside our library have a hard time making it to the trash can. Formats available : Windows Media (.wmv) , Flash Video (.flv)

Can’t quite hit the can

Happy Birthday to Chris

The office celebated Chris’ birthday this morning.  Here’s a video of the singing part.  Formats available : Windows Media (.wmv) , Flash Video (.flv) Tags: office , birthday , parties

Happy Birthday to Chris

Voxeo’s IMified lets companies easily add Twitter for customer service

Today we are very pleased to announce that our IMified platform now lets you build applications that interact directly with Twitter. In fact, if you’ve already built an application (or “IM bot”) that interacts with the leading IM networks, adding Twitter support is this easy: Register a Twitter name with Twitter Add the Twitter name to your bot configuration (and go through the Twitter OAuth process) Start receiving and generating messages to and from Twitter That’s it. Everytime someone sends a “@” message or a direct message (DM) to your Twitter account, the contents of that tweet will be sent to your application.

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Voxeo’s IMified lets companies easily add Twitter for customer service

Special-Edition Jam Session – Be the Hero with VoiceObjects

  Some days ago, we had our special-edition jam session on the business advantages of personalization.   Michael Codini talked about  how to : ·          Delight callers with personalization ·          Determine if your applications are meeting caller needs ·          Learn from customer behavior ·          Adapt applications on-the-fly based on customer preferences, … ·          Deliver targeted offers ·          Leverage investments in business intelligence   You can find the pdf version of this presentation on the   VoiceObjects Developer Portal

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Special-Edition Jam Session – Be the Hero with VoiceObjects

On the ground at Enterprise 2.0 in Boston… #e2conf

As I mentioned previously , I (Dan York) am at the Enterprise 2.0 conference today through Thursday at the Westin Boston Waterfront in downtown Boston. The keynote panel I’m on, The Future of Social Messaging in the Enterprise , doesn’t happen until Wednesday morning at 9:15am… but I came down early as a good number of the sessions are of interest. If you are at the show and would like to say hello, please do email me

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On the ground at Enterprise 2.0 in Boston… #e2conf

Blogging should be a core responsibility of a CEO

Paul Levy is the CEO and President of the Beth Israel Deaconess Medical Center in Boston, Massachusetts, and author of the blog, “Running a Hospital.” Summary: Paul Levy knew nothing about health care, medicine, or running a hospital, yet he still found it fascinating.

http://media.libsyn.com/media/davidspark/BTV_PaulLevy.mp3

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Blogging should be a core responsibility of a CEO

IVR (Interactive Voice Response) Market to Grow to $2.7 Billion by 2011

The recession has pushed up sales for IVR Software! Many companies have been adopting both hosted/managed IVR solutions, as per latest DMG Consulting LLC, the leading provider of contact center and real-time analytics research, market analysis, business strategy, operations, and technology consulting services which has published a recent report on IVR market trends. According to

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IVR (Interactive Voice Response) Market to Grow to $2.7 Billion by 2011

Social Media Realities: Interview with Patty Azzarello – The Discussion

This is the second part of my two part interview with Patty Azzarello. Patty actually interviewed me and here’s the discussion that came afterwards. I posted this before , but I’m reposting it so subscribers to the podcast can pick it up as well

http://media.libsyn.com/media/davidspark/Azzarello_SocialMediaRealities_Discussion.mp3

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Social Media Realities: Interview with Patty Azzarello – The Discussion

Social Media Realities: Interview with Patty Azzarello – The Discussion

This is the second part of my two part interview with Patty Azzarello. Patty actually interviewed me and here’s the discussion that came afterwards. I posted this before , but I’m reposting it so subscribers to the podcast can pick it up as well

http://media.libsyn.com/media/davidspark/Azzarello_SocialMediaRealities_Discussion.mp3

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Social Media Realities: Interview with Patty Azzarello – The Discussion

Social Media Realities: Interview with Patty Azzarello

I’ve included this interview Patty Azzarello conducted with me along with the discussion we had with live callers. I think you’ll find these interviews valuable and relevant to the “Be the Voice” blog and podcast series. Last week I conducted an interview with Patty Azzarello, CEO of the Azzarello Group .

http://media.libsyn.com/media/davidspark/Azzarello_SocialMediaRealities_Interview.mp3

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Social Media Realities: Interview with Patty Azzarello

Don’t make ads, make news

Interview with Bob Thacker, Senior VP of Marketing and Advertising for OfficeMax, about building a new voice with their “Life is beautiful.

http://media.libsyn.com/media/davidspark/BTV_BobThacker.mp3

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Don’t make ads, make news

Word of mouth marketing is a lot easier than you think

Andy Sernovitz is the author of “Word of Mouth Marketing: How Smart Companies Get People Talking” and founder of GasPedal, a word of mouth marketing firm.

http://media.libsyn.com/media/davidspark/BTV_AndySernovitz.mp3

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Word of mouth marketing is a lot easier than you think

Attach yourself to a problem that matters

Thornton May is a futurist, anthropologist, cognitive scientist, and an incredibly entertaining guy. The combination of all three has made him a thought leader in the area of business IT

http://media.libsyn.com/media/davidspark/BTV_ThorntonMay.mp3

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Attach yourself to a problem that matters

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